To afford shoppers not only the pleasure of recreation and entertainment whilst visiting their favourite shopping centre, but to do so in the knowledge that their safety and security needs are being looked after. To ensure that tenants are able to conduct their business without fear of criminal interference by providing a comprehensive security and safety service to shopping centre owners and/or their agents.

 

Prior to the commencement of any service, a full risk survey and report will be undertaken in conjunction with client requirements. During the contract ad hoc surveys and audits will be undertaken.

Highly visible security officers patrol the centre and its malls, with entrances and exit points manned to spot potential criminal elements. Security officers are trained in all aspects of security discipline, with strong emphasis on observation, visibility, public relations skills and communications. Officers will be dressed in purpose-designed uniforms to fit in with the culture and image portrayed by the shopping centre.

Parking areas patrolled by safety officers on foot, quad bikes or bicycles, who effectively discourage potential criminal elements and are trained to look out for anything unusual. Security officers perform a public relations function and are able to provide general information regarding the relevant shopping complex to customers.

To provide immediate response to emergencies by way of internal and/or external armed reaction units via the control room.

This includes, but is not limited to, CCTV systems throughout the centres, monitored by security officers located at central control rooms.

To investigate all security related incidents utilising the services of our own internal investigations company, together with outside expertise, if required.

The following additional services are available to assist tenants and customers when necessary:
Roadside assistance - to help customers with punctures, breakdowns and keys locked in cars.
Paramedics - fully trained paramedics are available 24 hours a day and are supported by a standby helicopter service for emergencies.
Firefighting - the provision of a service guarantee provided through our own in-house insurance company to cover loss of property whilst under our control.
General public assistance - by friendly, courteous and well-trained personnel.
All our services are provided and managed in accordance with ISO 9001/9002 accreditation with each facet